Website Survey

Get feedback from right users at the right time – exactly when they are interacting with your website

Understand your website users

Analytics data won’t tell you why users act in certain way, what is their motivation, why they don’t convert. You can only know this, by asking them.

Ask users in the right context

Launch your survey at key steps of user journey and collect real time feedback about actions users are performing.

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Connect results with your data

Send survey data to internal applications, so you can get 360 view of customer satisfaction. Use this information to better prioritize actions and projects.

Make better decision based on solid data

  • Who are your users?
  • What users think about your website?
  • Why users don’t convert?
  • Why users don’t sign up?
  • How is your offer perceived?
  • What features are missing?
  • How is your customer service rated?

Startquestion gives you full control over website surveys

Personalize design of your survey

Choose color theme and survey appearance based on your brand. Decide when to show your survey: immediately, after scrolling, after some time on the website or on exit intent.

One code to rule them all

Creating and starting your survey will just take few minutes.

You install survey code once and then you run all your research from Startquestion panel.

Target surveys precisely

Website surveys can be targeted based on user behavior or attributes. You can create logic eg. depending on NPS results, services they use or plan.

Integrate with your stack

User feedback can be send automatically to your CRM, Google Analytics or shared via Slack. Just configure it once and let automation do the rest.

What our users say

After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.

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Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.

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Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.

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Sebastian Srebnicki

Project Manager at Innogy

In Startquestion, I found what I wanted to do later when developing my company. On the one hand, taking care of a solid and safe technological foundation, and on the other hand, listening to the needs, engaging customers in product development, and focusing on solving problems.

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Paweł Owczarek

Author of the FRIS Product, Managing Partner

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FAQ

Easy to use, enterprise grade survey tool to collect user feedback from websites

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