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Customer Effort Score Questions

Good customer service is extremely important. However, in order to maintain it, it’s necessary to constantly measure the level of satisfaction with the service.

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How can customer service satisfaction surveys help you?

Asking clients about the quality of your customer service will allow you to learn which processes within your company require improvement. In the era of fast access to information, your clients expect a quick reaction time from you. Furthermore, if you won’t take care of their satisfaction with the quality of your customer service, you will have to “take out the fire” on social media after a few days.

How to start researching customer service quality with the Startquestion platform?

Our surveys measuring the quality of customer service include a set of questions prepared together with experienced researchers. They include essential data which every company should acquire from its clients with the customer service quality research. You can start the research on the spot and adjust it to your needs to correspond with your company’s actual needs.

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After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.

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Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.

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Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.

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Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland