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Customer satisfaction survey – questions

Good service is one of the most important elements of the customer experience. But are you confident that your support department, consultants or advisors are meeting customer expectations?

Use this template strzałka w prawo strzałka w prawo All templates strzałka w prawo strzałka w prawo

The way to get this assurance is with a simple customer service satisfaction survey. With a customer service rating survey posted directly on the site, you’ll quickly find out:

  • how the quality of customer service is evaluated,
  • whether the employees perform their duties well,
  • Which elements of customer service need to be changed, and which are evaluated positively.

Customer service satisfaction survey – questions

To get you started with customer research right away, we have prepared a ready-made customer service satisfaction survey template for you. With just a few simple questions, you will be able to survey the most key factor affecting customer satisfaction quickly and without much expense.

You can easily customize yourcustomer service satisfaction survey prepared by experts by:

  • adding custom additional questions that refine what the customer service rating is,
  • removing questions from the ready-made customer service satisfaction survey template,
  • adding a company logo or changing the survey’s color scheme,
  • deciding where on the page the pop-up will be displayed. 

They trusted us

After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.


Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.


Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland