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Survey Questions for Customer Service Satisfaction

Good service is one of the essential elements of the customer experience. But are you sure that your support department, consultants, or advisers meet customer expectations?

Use this template strzałka w prawo strzałka w prawo All templates strzałka w prawo strzałka w prawo

The way to gain this confidence is through a simple customer service satisfaction survey. Thanks to the website pop-up with a few questions about customer service assessment, you will quickly learn:

  • how is the quality of customer service assessed,
  • do the employees fulfil their duties well,
  • which elements of customer service require change and which are positively evaluated.

Customer service satisfaction survey – questions

So that you can start your customer research right away, we have prepared a ready-to-use customer service satisfaction survey template. A few simple questions will allow you to quickly (and without large financial outlays) investigate the most crucial factor influencing customer satisfaction.

A customer service satisfaction pop-up prepared by experts can be easily adapted to your needs by:

  1. adding your additional questions that clarify the assessment of customer service,
  2. removing questions from a ready-made customer service satisfaction survey template,
  3. adding a company logo or changing the colour of the survey,
  4. decide where and to who the pop-up will be displayed on the page.

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After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.


Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.


Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland