Asking clients about the quality of your customer service will allow you to learn which processes within your company require improvement. In the era of fast access to information, your clients expect a quick reaction time from you.
Furthermore, if you won’t take care of their satisfaction with the quality of your customer service, you will have to “take out the fire” on social media after a few days.
How to start researching customer satisfaction with the Startquestion platform?
Our surveys measuring the level of customer satisfaction include a set of questions prepared together with experienced researchers. They include essential data every company should acquire from its clients with customer service quality research. You can start the research on the spot and adjust it to your needs.