The Online Shopping Survey is the perfect study for anyone looking to start selling online, expand their business or just see what customers expect from online stores.
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We propose a questionnaire from which you will learn, among others, how often respondents shop online, where they are most likely to do it, and how much time or how much they spend.
What can you do with this knowledge? First, create a portal ideally suited to the client’s expectations, in which he will be willing to shop frequently.
After many recommendations, we tested Startquestion, wich turned out to be easy to use and flexible survey software. We appreaciate high quality, reaction time and patience of customer support team. Startquestion helps us in many feedback related use cases and we see more users and departments actively using it for their purposes.
Krzysztof Gabruk
Customer Experience Chapter Leader at Santander Bank Poland
Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.
Sebastian Srebnicki
Project Manager at Innogy
The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.
Beata Dąbrowska
Coordinator of Market Research and Analysis at Medicover Poland
