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Customer Engagement Survey

User Engagement Survey will quickly answer the question of how to activate users to use your site more often.

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The crucial moment in the customer’s / user’s life cycle is maintaining his commitment to using the product and building a habit. The more your customers use your product, the more often they log into the website, and the more necessary it is in their daily work or private life. User Engagement Survey will quickly answer the question of how to activate users to use your site more often.

How to Improve Website Visitor Engagement?

Ask your customers directly what would make them use your site more often – maybe they lack some information or functionality? Or would they like to read articles on a specific topic more often? Don’t guess, ask! You can be intuitive, and you can rely on the comments and suggestions of UX experts, but you can also give your customers the floor.

User Engagement Survey Questions

We assume that the research should not be complicated. Ask your users clearly and understandably. Make them spend as much time as necessary to complete the survey to get valuable feedback without abusing the trust of Internet users.

A question in a website user engagement survey may look like this: What could make you start using our website more often? Collect valuable feedback, draw conclusions from it and improve the engagement of your website users.

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After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.


Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.


Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland