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E-commerce survey

The key to finding the cause of the problems your e-commerce business is facing is to ask the right questions.

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Are your customers abandoning the shopping cart? Your e-commerce store has a lot of visitors, but rarely or not at all orders are placed? The key to finding the cause of these and similar problems facing your e-commerce is to ask the right questions. The e-commerce survey: what’s stopping you from placing an order? is a survey that will easily give you all the information you need about it:

  • what elements of the site or offerings cause customers not to complete an order,
  • what stops customers from buying,
  • whether placing an order is easy enough for your target audience,
  • what you need to change to get more people to complete the transaction.

Survey for e-commerce – questions

A ready-made e-commerce survey template, which you will place on your online store’s website, will help you collect information either from all e-commerce visitors or from a selected group of customers. Thanks to the survey, you will find out what keeps customers from buying and you will achieve benefits in the form of:

  • better understand your potential customers and their needs,
  • optimize conversions,
  • gain insights into how customers envision their ideal buying and ordering process,
  • increase the number of orders, and therefore profits, after implementing changes based on the voice of customers. 

They trusted us

After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.

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Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.

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Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.

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Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland