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Exit Survey Questions

Why do your customers give up their purchase or leave the website before using the service? Exit Intent Survey will help you find out quickly.

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A simple survey on the website is the best way to get feedback from a large group of visitors and find out:

  • why the user leaves the page,
  • whether the reason for leaving the website is the appearance or intuitiveness of your website,
  • how the website is rated,
  • what you can do to make future customers complete their purchases and use your services.

Why are visitors leaving the website? Popup exit survey

So that you can immediately start researching the reason for resignation from purchases or services, we have prepared a ready-made exit-intent survey template. Here are some examples of questions it might contain:

  1. Why do you want to leave this page?
  2. What information/services are missing from the website?
  3. Was the reason for leaving the website: price/offer/website appearance of product?
  4. What could we do for you to complete the order / use the services?

The ready-made survey template can be easily adapted to your needs by changing the content of questions, adding or removing questions, changing the color scheme, and adding your company logo to the survey template.

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Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.


Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.


Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland