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Survey Questions for Website Evaluation

Intuitive, transparent, and user-friendly – this is what every website should be like. But are you sure that your website visitors can easily use all the features you offer?

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Sometimes the reason for the decrease in the number of customers, and hence – profits may be… difficult access to information and a problem with launching some functions on the website.

Website features evaluation survey will allow you to verify how users evaluate the capabilities of your website. Thanks to a simple pop-up placed directly on the website, you can quickly find out if:

  • every website visitor has easy access to the entire package of features on the website,
  • there are any problems with starting and using certain functions,
  • you should make some changes in the appearance or structure of the website to make it more user-friendly and intuitive for potential customers.

The website features evaluation pop-up – questions

To get the results you want when evaluating on-page features, you must ask your users the right questions. Our experts have prepared a set of sample questions for the website features evaluation form, which you can adjust to your needs with a few clicks. Here are some examples of questions you can use to evaluate features on your web page or e-commerce store:

  1. How easy was it for you to add a new contact?
  2. Was it difficult to add products to the cart?
  3. Were you able to use [function name]?
  4. Did you have any problems with [function name]?
  5. Did you easily find the information you need about [function name]?
  6. Tell us more! Thanks to your feedback, we will be able to improve this feature.

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After receiving recommendations, we tried Webankieta, which proved to be an easy and flexible tool to use. We appreciate the professionalism and quick response of the support department, as well as their patience. Webankieta is useful in many contexts and more and more people and entire departments are actively using it.

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Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Polska

Startquestion allowed us to guarantee the anonymity of the survey to our employees. The ability to automatically send reminders to complete the study helped us collect the results – without them, we would certainly not have achieved such a high response rate.

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Sebastian Srebnicki

Project Manager at Innogy

The key to the Voice of Customer project’s success is integrating the client’s internal systems with the online research software. The first experience with the system was so encouraging that Medicover Poland decided to transfer all the conducted research to the Startquestion platform.

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Beata Dąbrowska

Coordinator of Market Research and Analysis at Medicover Poland