In 1988, Cuban entrepreneur Leopoldo Fernández Pujals opened the first Telepizza restaurant on the outskirts of Madrid, giving rise to today's network of around 1,300 pizza restaurants around the world.
The effort put in listening to the customer's feedback pays off, and an online survey is a great tool for collecting it. Here's the success story of Żywiec Group.
Medicover Poland has introduced NPS as a standard in the organization. This way, NPS has become a key quality indicator in the process of transforming the company.
Due to the frequency of contact with employees and the willingness to learn their opinions on many topics, online surveys have proven effective in the organization also as a way to take care of employee experience.