Customer Experience - Page 3 of 6 - Startquestion - create online surveys and forms

Importance of demographic questions in a survey

8 Types of Demographic Questions Your Survey Can Benefit From

In this article, I would like to show you some of the most impactful demographic question examples that will help you adjust your performance and plan marketing campaigns.

You can measure customer satisfaction with online surveys

The Top 5 Customer Satisfaction Metrics You Need to Track

Warren Buffet once said that it takes 20 years to build a reputation and 5 minutes to ruin it. Once you start thinking about your work that way, you’ll prioritize clients’ voices.

learn hot to make better UX with online surveys

Product Updates and Online Surveys – Impact on User Satisfaction

User satisfaction is a metric that marketers and tech companies keep an eye on. It’s crucial to succeed in today’s competitive digital landscape, where the success of your product is determined by the reviews of your users.

Customer churn analysis requires cooperation of marketing, sales and product departments

Churn Analytics – Why You Should Track User Churn Rate

What causes customer retention? We will not tell you why they are abandoning your company, but we will show you the tools that will allow you to analyze customer churn.

How to get the most from customer feedback

Customer Feedback Management Tips

Collecting customer feedback about your product or service can seriously affect your business growth. But gathering clients' voices is only the first step in customer feedback management. From this article, you will learn about the next ones.

Read Case Study with Telepizza by Startquestion survey tool

Telepizza – What Is the Recipe for Success With Qualitative Customer Data [Case Study]

In 1988, Cuban entrepreneur Leopoldo Fernández Pujals opened the first Telepizza restaurant on the outskirts of Madrid, giving rise to today's network of around 1,300 pizza restaurants around the world.

Why you should collect transactional feedback?

What a Transactional Survey Is? 5 Reasons Why You Should Automate It

Keeping your finger on the pulse of consumers is the foundation of a well-functioning eCommerce business. With online surveys, you can collect both their relational and transactional feedback.

How to Use Online Surveys to Improve Customer Satisfaction? Heineken (Żywiec Group) Case Study

The effort put in listening to the customer's feedback pays off, and an online survey is a great tool for collecting it. Here's the success story of Żywiec Group.