Medicover Poland has introduced NPS as a standard in the organization. This way, NPS has become a key quality indicator in the process of transforming the company.
Due to the frequency of contact with employees and the willingness to learn their opinions on many topics, online surveys have proven effective in the organization also as a way to take care of employee experience.
If you want to excel and lead in this digital world, you will have to base your strategies on the power of analysis and through the wealth of information.
A healthy and trustworthy relationship is key to every successful B2B cooperation. How to build one? By taking care of your customer experience at each stage of your partnership.
We learn best from our mistakes. That's obvious but you need to spot those mistakes errors first. In a company where the general image covers many factors, it's not as simple as it may seem.
From this article you will learn how to increase NPS email survey campaign response rate.
Regardless of whether you sell products or services, or operate on the B2B or B2C market - it is thanks to satisfied customers (both new ones and those who are already with you) that your company has a chance to achieve success.
An online survey will help you see the event from their perspective and find out what went well and what should be done better next time.